FAQ
Our warehouse team and facility are taking the necessary steps to maintain a safe workplace and to preserve the health of our team. As of now all orders are shipping from our warehouse and are being processed with little to no delay. Our shipping partners have shared that currently both international and domestic deliveries are ongoing. In areas of the world that are under mandated quarantine, there may be delays in delivery time, but orders are still shipping out as of now. Our top priority is maintaining the health and safety of our team and PATTERN fam. We will continue to share updates as things change.
An email will be sent with a shipping confirmation and tracking information. Still have a question? Email us at hello@patternbeauty.com, and we’ll be more than happy to help!
Sorry to hear you want to cancel your order! Please contact hello@patternbeauty.com. We can only cancel orders that have not yet been processed for shipping.
For online orders, an email will be sent with a shipping confirmation and tracking information. Still have a question? Email us at hello@patternbeauty.com
We are sorry to hear you would like to return your product. Please contact Customer Care at hello@patternbeauty.com within 30 days of purchase, and we’ll be more than happy to assist!
We hate it when that happens, but things move fast! We will contact you and refund you the full price of the item and refund your card or account for the value of the item within 3-5 business days.
Contact hello@patternbeauty.com immediately. In some cases, we may be able to change the address for you if your order hasn't already been processed.
PATTERN is not responsible for lost or stolen shipments. You will be responsible for filing a claim with the carrier. Once your claim has been filed, please contact us directly at hello@patternbeauty.com with information regarding your situation and your claim number.
Please contact our Customer Care team at hello@patternbeauty.com. Please be prepared to provide photographic evidence of the damage you experienced, and we’ll take it from there!
At this time PATTERN does not offer to cover the international shipping duties and taxes due to the variability of the charges. You will be charged for duties and taxes at the time of delivery. Should you decide to refuse to pay these duties, the order will be returned and a refund for the cost of the items minus any shipping fees will be refunded immediately upon receipt.
Please see here.
Our secure servers protect your information using advanced encryption and firewall technology throughout the ordering process. Most browsers will show a lock icon in the top status bar on secure pages. Look for this icon on any web page that asks for your personal information. To further ensure your security, we use state of the art SSL (secure sockets layer) encryption to protect your personal information from unauthorized use. View the privacy policy here. PATTERN does not store credit card information on our site.
PATTERNbeauty.com accepts all major credit cards – Visa, Mastercard, American Express, PayPal, Amazon Pay, Discover, JCB, Diner’s Club, Shopify Pay, Apple Pay, and Google Pay.
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PATTERN was inspired by robust variations of curl patterns in any given mane of hair. In our hair journeys, knowing and embracing our individual and sometimes ever-changing curl patterns is key to rocking hair that is healthy & hydrated, juicy & joyful.
Yes, we do our best to make sure our packaging is as sustainable as possible. All of our tubes and bottles are made of recyclable plastics and resins, so when you finish up your PATTERN products please recycle.
PATTERN products are proudly made in the USA utilizing domestic and imported components. Our Tool & Accessories are made in China.
PATTERN is proud to partner with the African American Policy Forum (AAPF) - a social justice think tank focused on issues of gender and diversity.
PATTERN is proud to support AAPF through quarterly financial donations. We are also huge supporters of their policy work, and we hope to bring awareness to the important initiatives they are driving.
Please discontinue use and consult your physician or medical care provider immediately. From there please let us know what product you used and the reaction you had. Contact us at: hello@patternbeauty.com. We always recommend performing a spot test prior to use if you feel you may have a heightened level of sensitivity.
Although our products are not sulfate-free, they are free of SLS & SLES. Our products do not contain any harsh, hair-stripping solvents, and our Hydration Shampoo provides the gentle suds needed to get in there while scrubbing the hair and scalp to give you a good wash day! Our products hydrate, condition, nourish and moisturize the hair even while cleaning.
Yes!
Yes!
While our formulas do not contain peanuts, which is the biggest allergen in the nut family, many of our formulas do contain Sweet Almond Oil, which has been used for centuries in curly hair for moisture retention. Please consult your physician prior to use if you are known to have nut allergies.
Yes! No animals were harmed in the making of these products. We test all of our products on a panel of people with curly, coily and tightly textured hair perfecting on us humans and never on animals. Our brand is PETA-certified.
Some of our items contain Honey which is known for its moisturizing properties, so no—not a fully-vegan line.
Yes, we always try to keep sustainability in mind when bringing new products into the world. Our tubes & caps are both fully-recyclable polypropylene (PP), and you don’t even have to separate the cap from the tube when recycling. Bottles are HDPE or glass (fully recyclable), and we use paper components where possible (paper is fully recyclable).
PATTERN products are free of cyclic silicones (D4 & D5) complying with EU standards (these 2 types of silicones are believed by certain EU regulators to potentially be bad for the environment). We formulated our products being very conscious of the particular silicones we were choosing and at which levels in order to provide the best curly hair care experience without weighing down the hair. Our Product Development team continues to work with chemists to stay on top of new raw materials and technologies as we move towards silicone-free formulas in the future that don’t compromise on performance.
We used Amodimethicone in our Hydration Shampoo, Medium Conditioner & Leave-in Conditioner for conditioning performance. Commonly used in conditioners, Amodimethicone is a non-cyclic silicone that is super lightweight and offers great conditioning benefits to the hair. Our team is currently working & committed to testing high-performance alternatives for the future.
Hair is evolving always and you could potentially have different curl patterns in different areas around your head or experience a shift in your hair as time, products and methods change. You may find our Curl Guide (link) to be helpful as you find the right products for your unique, beautiful curls.
Though PATTERN uses plant-based surfactants that are free of harsh surfactants and sodium chloride, we did not formulate these products specifically for children and didn’t test them to be tear free. However, that is always a possibility for the future!
Our formulas were not designed for children, and we recommend products be used only by children 6 and up.
When developing the line, the PATTERN team, led by our boss lady leader Tracee Ellis Ross, was very specific with every detail. Our packaging was developed to provide maximum product usage and to add value to your hair experience. Our conditioners are larger in size because we know how curly, coily and tight textures condition more than shampoo. Each of our products encompasses the “PATTERN slip” which allows all of our conditioners to slide and glide while penetrating the hair strand and promoting great “clumping” and curl definition.
No one knows your hair better than you, so inevitably the choice is yours. All PATTERN products have been formulated with hydration and conditioning as the key benefits of every product as we know curly heads of hair can experience the most trouble retaining moisture. Our Mini Conditioner Trial Bundle is great for experimenting with our 3 conditioners to learn which is yummiest for your hair, and our Jojoba Oil Hair Serum is especially beloved by dry, itchy scalps.
Check out our product videos to hear from Tracee herself on why she created each item and how she loves to use them.