Promotional Details

The Promotion:

  • 20% off sitewide.* Discount automatically applied at checkout.


  • Promotion cannot be used on Bundles.
  • Discounts cannot be applied to orders placed before or after promotional period, Thursday, November 28th at 4 PM PST through Monday, December 2nd at 11:59 PM PST.
  • At this time we do not allow our customers to use promo codes together. Only one discount code per order is permitted. This includes automatic and manual discount codes.

Customer Service Email Support Hours:

  • Thursday, November 28th: 4 PM PST to 8 PM PST
  • Friday, November 29th: 9 AM PST to 4 PM PST
  • Saturday, November 30th: 10 AM PST to 3 PM PST
  • Monday, December 2nd: 9 AM PST to 5 PM PST
  • Please put “Urgent” in the subject line to submit an Order cancellation request. We will do our best to cancel before the order is fulfilled.


  •  How long will this promotion last?
    • Our Black Friday promotion will be available through 12/2 at midnight.
  • What items can be purchased with the discount?
    • All hair care products, merch & tools are available for purchase with 20% off.
    • Bundles are not eligible for the discount.
  • What about Free Shipping?
    • Yes, you still qualify for free shipping if your order value (including discounts) is over $50 before tax.
  • Questions about tracking your order, cancellations, refunds, etc?
  • During periods of high demand, your order may take 2-4 business days to process. This also applies to expedited shipping methods.
  • We are not processing orders on Saturday and Sunday.