FAQ REWARDS
Every time you make a purchase on our site you will earn 1 point per $1 spent. Please see above to view other ways to earn points.
You can check your points balance by clicking the account icon at the top right of the website or by going to patternbeauty.com/pages/loyalty and clicking "Sign In."
No, unfortunately points are not retroactive to past purchases.
Yes, they expire after 1 year of inactivity.
What does "inactivity" mean?
In this context, inactivity refers to customers who have not earned or redeemed any points within the selected time frame.
Customers who exceed 1 year without earning or redeeming points will lose their accrued point balance.
Yes, your tier status will reset each rolling year. A twelve month timer is activated once a customer enters a tier.
For example, a customer who crossed the tier entry threshold on March 3rd, 2019 will retain that tier until March 3rd, 2020 (assuming all other requirements are met).
No, you can redeem your points in increments of $10, $15, $20, $25 & $30 off.
No minimum purchase amount is required.
Yes, you need to spend a minimum amount of $75 on the website in order to use your referral discount.
Once you are referred by a friend, you will receive an email containing a link that will bring you back to patternbeauty.com. Once you are directed to the site, you will receive a pop up with your coupon code. You must make a minimum purchase of $75 to receive your discount. Please copy the code & apply it at checkout to receive your discount. If you have more questions, please contact customer service at hello@patternbeauty.com.
When you make 3 purchases totaling $50 or more throughout a 12-month period, you'll be awarded 50 Bonus Points.
No, you can redeem your points in increments of 100, 150, 200, 250 & 300 at one time.
Yes, you cannot claim a birthday reward until after 30 days after joining the program.
Points earned within each tier are eligible for the tier multiplier. Points earned in previous tiers are subject to the point multiplier of that tier.
Once a refund is successfully processed, the customer's tier eligibility is automatically recalculated. In the event that the customer is no longer eligible for their tier status as a result, they will be downgraded according to Tier Downgrade settings.
You must leave a review through the automated review request sent to you via email. You can only receive points for one review per order. Reviews left via the on site widget will not be awarded points. Multiple reviews left for a single order will only be given points once per purchase. When uploading your photos and videos to your reviews, points will only be awarded to actual customer photos that reflect the results upon use of the products under review. Any photos/videos that do not meet this criteria will not be eligible for rewards points.
Your friend must use their valid referral link, self-referrals are not allowed (the IP address/User agent must not be mismatched), your friend must make a minimum purchase of $75, this must be the friend's first purchase & on-site pop ups must be enabled in browser.
Yes, customers can be rewarded up to 100 times through the referral program.
You can only redeem points for available products. If an item you would like to redeem points for is sold out, you would need to wait until that item is back in stock to redeem it for points. We cannot guarantee when or if an item will be back in stock.
No, points are only redeemable on Patternbeauty.com
Please view here.