Frequently Asked Questions
Still have a question after reading our FAQ's? Send us a note at email@example.com
How can I check the status of my order?
An email will be sent with a shipping confirmation and tracking information. Still have a question? Email us at firstname.lastname@example.org, and we’ll be more than happy to help!
Can I cancel my order?
Sorry to hear you want to cancel your order! Please contact email@example.com. We can only cancel orders that have not yet been processed for shipping.
Our warehouse team and facility are taking the necessary steps to maintain a safe workplace and to preserve the health of our team. We are experiencing a 3-7 day delay in processing and shipping orders including orders with expedited shipping. Our shipping partners have shared that currently both international and domestic deliveries are still ongoing. Our top priority is maintaining the health and safety of our team and PATTERN fam. We will continue to share updates as things change.
How do I track my order?
For online orders, an email will be sent with a shipping confirmation and tracking information. Still have a question? Email us at firstname.lastname@example.org
How do I return my order?
We are sorry to hear you would like to return your product. Please contact Customer Care at email@example.com within 30 days of purchase, and we’ll be more than happy to assist!
What happens if I order something and it’s out of stock?
We hate it when that happens, but things move fast! We will contact you and refund you the full price of the item and refund your card or account for the value of the item within 3-5 business days.
I entered the wrong address what can I do?
Contact firstname.lastname@example.org immediately. In some cases, we may be able to change the address for you if your order hasn't already been processed.
My order never arrived (lost or stolen shipment). What do I do?
PATTERN is not responsible for lost or stolen shipments. You will be responsible for filing a claim with the carrier. Once your claim has been filed, please contact us directly at email@example.com with information regarding your situation and your claim number.
What if my item is damaged upon receipt?
Please contact our Customer Care team at firstname.lastname@example.org. Please be prepared to provide photographic evidence of the damage you experienced, and we’ll take it from there!
I don’t want to pay taxes and duties. What can I do?
At this time PATTERN does not offer to cover the international shipping duties and taxes due to the variability of the charges. You will be charged for duties and taxes at the time of delivery. Should you decide to refuse to pay these duties, the order will be returned and a refund for the cost of the items minus any shipping fees will be refunded immediately upon receipt.
Please see here.
Is our site secure?
What type of payments does PATTERN accept?
PATTERNbeauty.com accepts all major credit cards – Visa, Mastercard, American Express, PayPal, Amazon Pay, Discover, JCB, Diner’s Club, Shopify Pay, Apple Pay, and Google Pay.
What countries do you ship to?
Please see here.
What does PATTERN mean?
PATTERN was inspired by robust variations of curl patterns in any given mane of hair. In our hair journeys, knowing and embracing our individual and sometimes ever-changing curl patterns is key to rocking hair that is healthy & hydrated, juicy & joyful.
Are your containers recyclable?
Yes, we do our best to make sure our packaging is as sustainable as possible. All of our tubes and bottles are made of recyclable plastics and resins, so when you finish up your PATTERN products please recycle.
Where are PATTERN products made/manufactured?
PATTERN products are proudly made in the USA utilizing domestic and imported components. Our Tool & Accessories are made in China.
Who is PATTERN’s charitable partner?
PATTERN is proud to partner with the African American Policy Forum (AAPF) - a social justice think tank focused on issues of gender and diversity.
How does purchasing PATTERN products help this partner?
PATTERN is proud to support AAPF through quarterly financial donations. We are also huge supporters of their policy work, and we hope to bring awareness to the important initiatives they are driving.
I had an allergic reaction, what do I do?
Please discontinue use and consult your physician or medical care provider immediately. From there please let us know what product you used and the reaction you had. Contact us at: email@example.com. We always recommend performing a spot test prior to use if you feel you may have a heightened level of sensitivity.
Are your products sulfate-free?
Although our products are not sulfate-free, they are free of SLS & SLES. Our products do not contain any harsh, hair-stripping solvents, and our Hydration Shampoo provides the gentle suds needed to get in there while scrubbing the hair and scalp to give you a good wash day! Our products hydrate, condition, nourish and moisturize the hair even while cleaning.
Are your products color safe?
Are your products gluten-free?
While not all of our items are gluten-free, we do have a selection of products that are. Please use our filters on the PATTERN website to find gluten-free products for your curls & coils.
Do your products contain nuts?
While our formulas do not contain peanuts, which is the biggest allergen in the nut family, many of our formulas do contain Sweet Almond Oil, which has been used for centuries in curly hair for moisture retention. Please consult your physician prior to use if you are known to have nut allergies.
Are your products cruelty-free?
Yes! No animals were harmed in the making of these products. We test all of our products on a panel of people with curly, coily and tightly textured hair perfecting on us humans and never on animals. Our brand is PETA-certified.
Is PATTERN vegan?
Some of our items contain Honey which is known for its moisturizing properties, so no--not a fully-vegan line.
Is your packaging recyclable?
Yes, we always try to keep sustainability in mind when bringing new products into the world. Our tubes & caps are both fully-recyclable polypropylene (PP), and you don’t even have to separate the cap from the tube when recycling. Bottles are HDPE or glass (fully recyclable), and we use paper components where possible (paper is fully recyclable).
Do you use silicones?
PATTERN products are free of cyclic silicones (D4 & D5) complying with EU standards (these 2 types of silicones are believed by certain EU regulators to potentially be bad for the environment). We formulated our products being very conscious of the particular silicones we were choosing and at which levels in order to provide the best curly hair care experience without weighing down the hair. Our Product Development team continues to work with chemists to stay on top of new raw materials and technologies as we move towards silicone-free formulas in the future that don’t compromise on performance.
Why do you use Amodimethicone?
We used Amodimethicone in our Hydration Shampoo, Medium Conditioner & Leave-in Conditioner for conditioning performance. Commonly used in conditioners, Amodimethicone is a non-cyclic silicone that is super lightweight and offers great conditioning benefits to the hair. Our team is currently working & committed to testing high-performance alternatives for the future.
How do I define my curl type?
Hair is evolving always and you could potentially have different curl patterns in different areas around your head or experience a shift in your hair as time, products and methods change. You may find our Curl Guide (link) to be helpful as you find the right products for your unique, beautiful curls.
Are products tear-free?
Though PATTERN uses plant-based surfactants that are free of harsh surfactants and sodium chloride, we did not formulate these products specifically for children and didn’t test them to be tear free. However, that is always a possibility for the future!
Can children use PATTERN products?
Our formulas were not designed for children, and we recommend products be used only by children 6 and up.
How are your products different than any other curl products on the market?
When developing the line, the PATTERN team, led by our boss lady leader Tracee Ellis Ross, was very specific with every detail. Our packaging was developed to provide maximum product usage and to add value to your hair experience. Our conditioners are larger in size because we know how curly, coily and tight textures condition more than shampoo. Each of our products encompasses the “PATTERN slip” which allows all of our conditioners to slide and glide while penetrating the hair strand and promoting great “clumping” and curl definition.
What is recommended for dry hair and scalp?
No one knows your hair better than you, so inevitably the choice is yours. All PATTERN products have been formulated with hydration and conditioning as the key benefits of every product as we know curly heads of hair can experience the most trouble retaining moisture. Our Mini Conditioner Trial Bundle is great for experimenting with our 3 conditioners to learn which is yummiest for your hair, and our Jojoba Oil Hair Serum is especially beloved by dry, itchy scalps.
What’s the Tracee method?
Check out our product videos to hear from Tracee herself on why she created each item and how she loves to use them.