CURLS THRIVE ON CONSISTENCY

Still have a question after reading our FAQ's? Send us a note at hello@patternbeauty.com

You receive 20% off your first 3 reoccurring subscription orders. Cannot combine with any other offers or discounts.

• 20% Off your first 3 subscription orders (10% off every order after your 3rd!)
• Loyalty points on every subscription order. $1 = 1 point.
• 50 bonus points once you reach your 3rd subscription order on the same product.

To become a subscriber you must select the "Subscribe & Save" option on the product page before adding your item to your cart.

Your subscription will be sent using our standard shipping partners. We recommend that the delivery address that you use is where you will most likely be during business hours.

If you are not at home during the delivery time, our delivery instructions are to 'leave in a secure place out of the weather'. However, kindly understand that this is done at the postage worker's discretion - if they believe there is a safe place such as in your letterbox they will leave it there otherwise they will leave a card instructing you to pick it up from the post office.

You can track the progress of your order by logging into your Account.

& The moment we start dispatching your order from our external warehouse we will notify you via email with your tracking number.

Your subscription will be sent on the same date every 30 days / 60 days /75 days / 90 days / 120 days (depending on what frequency you have chosen).

You can do so by going to My Account → Manager Subscription → Billing Information.

Subscription is available to all countries we currently ship to.

If I am from the US and I order via express shipping, will this apply to all future subscription orders?

No, express shipping will only apply to your first order. All subsequent recurring orders will be sent via normal shipping

You can cancel your subscription at any time by logging into your Account or emailing hello@patternbeauty.com and requesting a cancellation with an agent. However, please note that if it is within 48 hours of your next billing date it is too late to cancel your next order. Therefore we will bill and ship your next order but every subsequent order after that will be cancelled. 

Yes, you can pause your subscription in the My Account section of our website. Please note: if it is within 48 hours of your next billing date it is too late to pause your next order. Therefore, we will bill and ship your next order but every subsequent order after than will be paused.

Yes, you can reschedule your delivery by logging into your Account & delaying your order by 1 week, 2 weeks or a custom future date. Otherwise your order will be shipped on the calendar date that you originally ordered and delivery time may vary month on month.

It is possible to change your subscription products or add more products to your subscription. Log into your Account & click manage subscription or add products.

You can add as many units as you would like.

Your initial discount is 20% off your first 3 subscription orders. 10% off after your third order. Unfortunately, this cannot be combined with any other promotion or offer.

Order can be cancelled, paused or refunded via your account > View & Manage order. If you need assistance please reach out to customer service and they can help with your request.